Privacy Policy
Your privacy matters to us. This policy explains how Tally Ho Meadow collects, uses and protects your personal information.
Who We Are
Tally Ho Meadow Ltd operates Tally Ho Meadow Luxury Glamping in Shadoxhurst, Kent.
We are responsible for the personal information we collect and use in connection with your booking, your stay, your use of our website and any enquiries you make with us.
For the purposes of UK data protection law, Tally Ho Meadow Ltd is the data controller of the personal information described in this Privacy Policy.
Company No: 17287306
Email: tallyhomeadow@outlook.com
What Information We Collect
We may collect and process personal information that you provide to us when making an enquiry, booking a stay, contacting us or using our website. This may include:
• Your name, address, email address and telephone number.
• Booking information, including your stay dates, chosen accommodation, number of guests and any additional services or extras requested.
• Information about other members of your booking where this is necessary to manage your stay.
• Payment and transaction information. We do not retain full payment card details where payments are processed securely by a third-party payment provider.
• Details of correspondence or enquiries you send to us.
• Information you choose to provide about any accessibility requirements or other requests relating to your stay.
• Your marketing preferences, including where you have chosen to subscribe to our newsletter or other communications.
• Technical information collected when you use our website, such as your IP address, browser/device information and information collected through cookies or similar technologies.
Where you book through a third-party platform such as Airbnb, Booking.com or Pitchup.com, we may also receive information from that platform that is necessary to administer your booking.
How We Use Your Information
We use the personal information we collect only where we have a lawful reason to do so. This may include:
• To respond to enquiries and provide information you have requested.
• To process and manage your booking, take payment and provide the accommodation, services and any extras you have booked.
• To communicate with you before, during and after your stay, including providing arrival information and important information relating to your booking.
• To manage changes, cancellations, refunds, complaints or other matters relating to your stay.
• To meet our legal, regulatory, accounting and insurance obligations.
• To help keep our guests, property and business safe and to prevent or investigate fraud or misuse.
• To operate, maintain and improve our website and understand how visitors use it.
• To send you marketing communications, such as news, offers and information about Tally Ho Meadow, where you have chosen to receive them. You can unsubscribe from these communications at any time.
Depending on the circumstances, we will process your information because it is necessary to perform our contract with you, to comply with a legal obligation, because we have a legitimate business interest in doing so, or because you have given us your consent.
Special Category Information
We do not routinely collect sensitive personal information about our guests.
However, you may choose to provide us with information about your health, disability, accessibility requirements or other circumstances where this is relevant to helping us make appropriate arrangements for your stay.
Where this information is provided, we will only use it where permitted by data protection law and only for the purpose for which it was provided.
We will treat such information with appropriate care and confidentiality and will not retain it for longer than necessary.
How We Share Your Information
We will not sell, rent or trade your personal information.
We may share your personal information with trusted third parties where this is necessary to operate our business, manage your booking or provide services to you. These may include:
• Booking and accommodation management systems and payment providers used to process and manage reservations and payments.
• Third-party booking platforms where you choose to book through them, such as Airbnb, Booking.com and Pitchup.com.
• Website, email, IT and other technology service providers that help us operate and maintain our business.
• Professional advisers, insurers, accountants or other service providers where reasonably necessary.
• Government bodies, regulators, law enforcement agencies or other authorities where we are legally required to provide information.
Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that they handle your information securely and in accordance with applicable data protection law.
We will only share the personal information that is reasonably necessary for the relevant purpose.
International Transfers of Personal Information
Some of the third-party service providers and booking platforms we use may process or store personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that it remains protected in accordance with UK data protection law.
This may include relying on recognised adequacy arrangements or appropriate contractual safeguards.
We do not ourselves routinely transfer guest information outside the UK other than through the third-party services we use to operate our website, manage bookings and provide our services.
How Long We Keep Your Information
We will only keep your personal information for as long as reasonably necessary for the purposes for which it was collected, including to manage your booking and stay and to meet any legal, accounting, tax or insurance requirements.
Different types of information may therefore be kept for different periods.
Where information is no longer required, we will securely delete or anonymise it where appropriate.
If you have consented to receive marketing communications from us, we may retain your contact details for this purpose until you unsubscribe or withdraw your consent.
We may retain a record of your opt-out to ensure that we respect your wishes in the future.
Cookies & Website Data
Our website uses cookies and similar technologies to help it function properly, improve your browsing experience and help us understand how visitors use our website.
Some cookies are necessary for the operation and security of the website and do not require your consent.
Other cookies, such as those used for analytics, advertising or certain third-party services, will only be used where required after you have given your consent.
When you first visit our website, you may be given the option to accept, reject or manage non-essential cookies.
You can change your preferences or withdraw your consent at any time through the cookie settings available on our website.
We may collect technical information through cookies and similar technologies, including your IP address, device and browser information, pages visited and how you interact with our website.
You can also control cookies through your browser settings, although disabling certain cookies may affect how some parts of the website function.
Further information about the cookies used on our website will be available through our cookie settings or cookie notice.
Your Data Protection Rights
Under UK data protection law, you may have a number of rights in relation to your personal information. Depending on the circumstances, these may include the right to:
• Ask us for access to the personal information we hold about you.
• Ask us to correct personal information that is inaccurate or incomplete.
• Ask us to delete your personal information where there is no longer a lawful reason for us to keep it.
• Ask us to restrict how we use your personal information in certain circumstances.
• Object to certain ways in which we use your personal information.
• Ask us to transfer certain personal information to you or another organisation where applicable.
• Withdraw your consent at any time where we rely on consent to process your information, including consent to receive marketing communications.
You will not normally have to pay a fee to exercise your data protection rights. We may need to ask you for information to confirm your identity before responding to a request.
If you would like to exercise any of these rights, please contact us at tallyhomeadow@outlook.com.
Marketing Communications
We may occasionally send you news, offers and other information about Tally Ho Meadow where you have specifically chosen to receive marketing communications from us.
We will not automatically add you to our marketing list simply because you have made a booking or enquiry.
Where we rely on your consent for marketing, you can withdraw that consent at any time by using the unsubscribe link included in our marketing emails or by contacting us at tallyhomeadow@outlook.com.
Withdrawing your consent to marketing will not affect essential communications relating to an existing booking or stay.
We may keep a limited record of your marketing preferences after you unsubscribe so that we can ensure we continue to respect your wishes.
Complaints About Your Personal Information
If you have any concerns about how we collect or use your personal information, please contact us in the first instance and we will do our best to resolve the matter.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection.
You can find further information about your rights and how to make a complaint on the ICO website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, the way we use personal information, the third-party services we use or changes in applicable law.
Any updated version will be published on our website and the “Last Updated” date at the bottom of this policy will be amended accordingly.
Where any change significantly affects how we use your personal information, we will take reasonable steps to bring the change to your attention where appropriate.
Contact Us
If you have any questions about this Privacy Policy, how we use your personal information or would like to exercise any of your data protection rights, please contact us:
Tally Ho Meadow Ltd
Shadoxhurst
Kent
Email: tallyhomeadow@outlook.com
Company No: 17287306
Last Updated: August 2026